Customer Service

Please let me tell you something.

Customer service representatives come in all shapes and sizes, and in varying degrees of competency. This works both ways: some are not fit for the position, and find out the hard way, some are good at what they do.

To customers who are serviced by CSRs:

You do not necessarily know how to do our jobs better than we do, please do not assume that you do.

You think you have problems? Try dealing with 1000 identical idiots with problems just like yours all day long.

As a common courtesy: do not interrupt while I'm talking. I have an agenda, I have things to tell you that I am professionally graded on. It does not matter if you think you know where I am going with my information- so do not fucking interrupt me.

If you do not want to communicate with us as CSRs, then do not communicate with us: either do not call us for help, do not call us with questions, or do not answer your fucking phone when we call. The cynicism breeding within us makes us favor speaking to your machines over speaking with you.

Humor is almost always welcome. Do not overdo it.

If you are not 100% sure you know what you are talking about, do not talk about it. The ignorance CSRs deal with throughout the day makes our brains hurt when we hear the asinine things idiots say to us.

Everything is recorded everywhere. Most businesses dealing with customers via phone lines have caller id. Do not tell us you have nver called us- we know if you are lying.

Everyone has bad days. Everyone makes mistakes- you and us. If we screw up, we should tell you and apologize accordingly. You should do the same.

We are not whipping boys on whipping posts for you to take out frustrations on unfairly. Your kids are whining bastards. Traffic made your gas-guzzling SUV drain out antifreeze. Your boss sucks. We did not do this to you. Don't be assholes to us about it. Period.

You want to complain?
get in line.
sign on to this blogspot and start bitching.
don't ruin our day- it's shitty enough.

Have a Nice Day. Thanks for Shopping With Us.